Discover key developments from within our airline and learn how we are progressing the ACMI and air charter industry across Malaysia, the Asia Pacific, and beyond.
News
Stay updated with the latest news from Ascend Airways Malaysia.
Ascend Airways Malaysia’s Sustainability Policy aims to enhance the experience for everyone and everything our business interacts with including, but not limited to, our people, customers, other businesses, suppliers, local communities, and the environment by consistently achieving our objectives.
We will be taking the following steps to meet our targets.
Ascend Airways will operate flights on behalf of TUI between May and October 2024 to provide additional capacity during busy periods. This means that TUI customers will have even more options when it comes to things like destinations and travel times. If you have booked your holiday or flight with TUI and you have been notified that your flight will be operated by Ascend Airways here is some useful information for you and you can learn more about Ascend Airways and our aircraft.
If your flight is operated by Ascend Airways on behalf of TUI, it means that you will get TUI’s usual high standard of service and support at the airport, on board the aircraft and on arrival at your destination.
And, if for any reason your flight is changed significantly, or you experience disruption, TUI will help you sort things out and find you an alternative flight if needs be like they would if you were travelling on a TUI aircraft.
Customer Service Contacts
If you require further assistance beyond your flight operator, please get in touch with the Ascend Airways team at [email protected].
We will nurture and sustain our caring culture, empowering and engaging all employees to embrace our social values and the environment in which we operate.
