ASCEND Airways Malaysia - Carrying your customers with care

Delivering safe, reliable, and secure aircraft solutions

Ascend Airways Malaysia is currently in the process of applying for an Air Operator Certificate (AOC). Flight operations will commence upon obtaining an Air Service Permit from the Malaysian Aviation Commission.

About us

Welcome to Ascend Airways Malaysia, where local expertise meets global aviation standards for safety and reliability.

As part of the Avia Solutions Group family, we’re committed to enhancing Malaysia’s aviation landscape by serving airlines, tour operators, charter brokers, government departments, and NGOs with reliable passenger and cargo ACMI services.

Our values

Safety

We are regulated by the Civil Aviation Authority of Malaysia (CAAM) and adhere to international aviation safety standards, underlining Malaysia’s commitment to aviation excellence.

Trustworthy

It’s important that our customers can trust us to deliver safe and efficient air capacity solutions they can depend on.

Reliability

Building and upholding a reputation for delivering reliable aircraft leasing solutions, always delivering on our commitments.

ESG

Operating a fleet of modern aircraft means we aim to reduce emissions by 18% and noise pollution by 50%.

Part of

Ascend Airways Malaysia is a part of Avia Solutions Group family — the world’s largest ACMI provider.

As part of a global aviation network spanning 200+ aircraft across 6 continents, we can meet the most complex of client briefs.

14,000+

staff across 6 continents

200+

aircraft worldwide

business lines including ACMI, MRO, and GH

Learn more

Career

As one of the pioneering ACMI providers established in the region, Ascend Airways Malaysia is dedicated to supporting our customers' operational excellence through a team of high-caliber aviation professionals.

Our mission is to support our customers’ operational excellence by delivering high-quality services while consistently upholding the highest safety standards.

Open roles

Currently, there is no open position.

More career opportunities

News

January 8, 2025

Ascend Airways Malaysia receives Conditional Air Service Permit from Malaysia’s regulator

July 15, 2024

Ascend Airways announce Malaysian sister carrier to enhance seasonal flexibility

June 1, 2024

Ascend Airways takes off for a busy summer season operating on behalf of TUI Airways

All news

Sustainability Policy

Ascend Airways Malaysia’s Sustainability Policy aims to enhance the experience for everyone and everything our business interacts with including, but not limited to, our people, customers, other businesses, suppliers, local communities, and the environment by consistently achieving our objectives.

We will be taking the following steps to meet our targets.

Investing in the latest technology passenger aircraft. Our fleet will consist of new-generation Boeing 737 aircraft, both NG and MAX variants with a focus on adding further MAX variants as one of the most fuel-efficient aircraft in operation in the world today.
Reduce emissions through safe, efficient, and effective operating procedures.
Working closely with our customers to inform them on emissions, aiming to eliminate or reduce the number of positioning flights and making informed decisions on where to fly from.
Working with our suppliers and customers to offer flights using Sustainable Aviation Fuel (SAF).
Introduce a policy that any new aircraft added to the fleet must meet Chapter 4 noise criteria.
Reduce the use of plastics onboard our flights by, whenever possible, using bamboo cutlery, meal boxes made with sustainable cardboard, use of reusable crockery, melamine and stainless-steel catering equipment and linen napkins will also be preferred to single-use alternatives.
Water will be available in sustainable recyclable paper cartons on request.
Engage with the wider aviation industry and partners to understand, develop, and where possible, adopt new technology, capabilities, and operating procedures as they become available to continually improve our sustainability strategy and reduce emissions.
Implement policy across our wider business to ensure sustainability targets are met including areas such, as but not limited to;
- General procurement policy.
- Any business vehicles and ground equipment will where possible be EVs and electrically powered.
- Business travel.
- Energy efficient offices and business practices (either directly or in conjunction with any landlords and to include EV charging points where possible as well as energy efficient heating and power supply).

Travelling on a TUI flight operated by Ascend Airways

Ascend Airways will operate flights on behalf of TUI between May and October 2024 to provide additional capacity during busy periods. This means that TUI customers will have even more options when it comes to things like destinations and travel times. If you have booked your holiday or flight with TUI and you have been notified that your flight will be operated by Ascend Airways here is some useful information for you and you can learn more about Ascend Airways and our aircraft.

If your flight is operated by Ascend Airways on behalf of TUI, it means that you will get TUI’s usual high standard of service and support at the airport, on board the aircraft and on arrival at your destination.

And, if for any reason your flight is changed significantly, or you experience disruption, TUI will help you sort things out and find you an alternative flight if needs be like they would if you were travelling on a TUI aircraft.

TUI will make sure that if a transfer is included, your transfer will meet you on arrival. And if you need help while you’re away, you can message TUI directly 24/7 through the TUI app or by calling +4420 38 303 111.
You can check in, add Advance Passenger Information, download or print your boarding passes, and book flight extras by calling 0203 451 2688 for your trip or in Manage My Booking on the TUI website or in the TUI app. Alternatively, you can check in at the TUI desks when you arrive at the airport.
To find out more about what you can expect on your flight and how to manage things like seating, luggage and check-in, please see the TUI airlines partner page TUI Airline Partners | TUI.co.uk.

Customer Service Contacts

If you require further assistance beyond your flight operator, please get in touch with the Ascend Airways team at [email protected].

Our wider objectives

We will nurture and sustain our caring culture, empowering and engaging all employees to embrace our social values and the environment in which we operate.

Be recognized as an exemplary, socially, and environmentally conscious airline.
Be regarded by our employees as an employer of choice that improves working lives.
Be positively regarded by our local communities, customers, partners, and stakeholders that establish and sustain partnerships with like-minded customers and suppliers.
We are continually reviewing our policy and sustainability will be a standing agenda item at our Board meetings. We will review our Sustainability Strategy annually and track our progress against our targets. Emissions reports will be added to our Compliance Board meetings.